Let's Resolve This
If for some reason, you are not satisfied with our service, please do let us know. We take our service to our customers very seriously and like to improve it whenever and whichever way we can in the first instance.
Contact us directly on 0477 788 108 or send your feedback and concerns to the following address:
108 Finance Group
PO Box 1279
Carindale, QLD 4152.
External dispute resolution Ombudsman
If you are still not satisfied with our response, or you feel that we have not addressed your concerns to your satisfaction, you may refer the matter to the Credit Ombudsman Service.
The Credit Ombudsman Service is an external dispute resolution authority approved by the Australian Securities and Investments Commission in accordance with the Financial Services Reforms Act.
You may contact the Credit Ombudsman Service directly on 1800 138 422 or link to their website on www.cosl.com.au